Shipping & Candle Care FAQ
When will my order dispatch, and how much is shipping?
Orders dispatch on the next business day and are sent with Australia Post.
- Regular shipping: $5 flat rate
- Express shipping: $10 flat rate
Delivery timing varies by destination and Australia Post. If you need an order by a particular date, please contact us before ordering.
Can I collect my order locally?
Choose local pickup at checkout for collection in Northgate, Brisbane, the next business day.
What makes each bottle candle unique?
Our champagne bottle candles are individually handmade using repurposed bottles. Small variations in the glass and label condition are part of each candle’s character.
How do I burn my candle safely?
- Trim the wick to approximately 5 mm before each burn.
- Place the candle on a stable, heat-resistant surface away from drafts.
- Never leave a burning candle unattended.
- Keep away from children, pets, and flammable materials.
- Allow the vessel to cool before handling.
Can I return a candle, or what if one arrives damaged?
We do not accept change-of-mind returns. This does not affect your rights under the Australian Consumer Law.
If your candle arrives damaged, email lucy@jewellerybyp.com.au with your order number and photos of the candle and packaging. You can choose a replacement or a refund.
Still have a question?
Email lucy@jewellerybyp.com.au or use our contact form. Browse our current handmade candles for product-specific details and availability.
